Refund Policy
Returns and Exchanges
Under our refund policy, we offer a 30-day return window for all unused and unopened items in their original packaging. Please ensure that all artisanal pieces remain in the condition they were received to qualify for a full refund. To initiate a return, contact our support team at contact@avorsen.com.
Damaged Items
If your items arrive damaged or defective, please notify us within 48 hours of delivery. Include detailed photographs of the damage so we can provide a replacement or credit as quickly as possible. We are committed to the integrity of each product delivered to your home.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
Non-Returnable Items
Final sale items, limited release collections, and used apothecary products are not eligible for return. Gift cards are also non-returnable. If you have questions regarding the eligibility of a specific piece, please reach out to our curation team.
Questions?